Shipping Policy
At ScyBox, we prioritize timely and efficient delivery of your orders.
Shipping Times:
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Nairobi and Surrounding Areas: 2-3 business days
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Upcountry: 3-6 business days
Payment:
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Nairobi and Surrounding Areas: Payment upon delivery
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Upcountry: Full payment upfront
Shipping Costs:
A flat rate of Ksh. 250 applies to all orders.
Shipping Costs:
-
A flat rate of Ksh. 250 applies to all orders.
Order Tracking:
Once your order is shipped, you'll receive a tracking number to monitor its progress.
Damaged Items:
If you receive a damaged item, please contact our customer support team within 24 hours. We'll arrange for a replacement or refund.
Returns and Refunds:
To initiate a return, please contact our customer support team within 24 hours. The customer is responsible for return shipping costs. Once we receive the returned item, we'll process a refund.
Note: While we strive to meet these estimated delivery times, unforeseen circumstances may cause delays.
Contact Us:
For any questions or concerns, please contact our customer support team at sales@sckybox.com or +254-111-802-202.
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